Reviews

To sum up our experience with D'Spain: On a scale from 1 to 10 (10 being the highest) we would give you an 11. From your initial installation to the follow-ups. As for the equipment, our Trane it is as quality a product as you said it would be. We would like to mention our Service Tech DAMIAN. We would prefer to have him each and every time. As you get older having strangers in your home is often uncomfortable and stressful. Our neighbor who had her home broken into a week later after having her dishwasher serviced is proof positive of that. Damian was respectful of our home and of us. He has a great personality, is very knowledgeable, efficient and walked us thru the entire process to service our equipment. Damian is truly an asset to D'Spain. Another important quality was with our dog, Maggie. She is a pretty large dog and though she is well trained she is very protective of us the sole purpose of getting her. She makes sure no strangers enter this yard or our home without prior announcement. He was patient with her barking and quick to make friends with her. She is an important part of our life. Keep up the good work and we look forward to our next visit with DAMIAN.

- Roy & Kristy H.

I have used D'Spain Sales and Service since 1995 for both residential and commercial services. In every instance I have found their work and personnel to be outstanding in all respects. I highly recommend anyone seeking professional help with any of the services they provide to call D'Spain first.

- D. Demers

We recently had some problems with our Trane. This e-mail concerns our tech from D'Spain, his name is AARON. Called earlier concerning him. A definite asset to your company. For a millennial we have never encountered anyone with such professionalism, courtesy, manners beyond comprehension and knowledgeable about his product and diagnosing what was wrong. He was compassionate in the fact we are both retired, on a fixed income. Keeping our unit running for us now and giving us a concise heads up what we can expect, but giving us time to save the funds needed to correct the problem down the road. AAron is definitely a credit for D'Spain that they hire people of this quality. In this day and time we have had countless other companies in our home for appliances, furniture etc. and NEVER have we encountered a young man of such high caliber. Unfortunately what has prompted this e-mail are encounters with other people of his age group that have been miserable to deal with because of their attitude, laziness, and lack of knowledge of their product and lack of customer service. We would like to keep AARON if possible as our tech for any future need of D'Spain services.

- K. Hoffman

I cannot say enough about Justin and his partner! I was remodeling a house and had my trades all lined up to sheetrock my kitchen walls when my previous electrician had a scheduling conflict which would cause a major conflict with cabinet installers coming from out of town (I am also from out of town). After I explained my predicament, the customer service reps at DSpain quickly got in touch with a crew who was able to come out the very next day and got started immediately to help me stay on schedule and on budget. Justin and his partner were quick, very professional, and made sure everything was done the right way. They were very friendly and pleasant to work with and made some good recommendations for lighting fixtures that I plan to use. They were also good at explaining what needed to be done in laymen's terms (I can't get a flashlight to work) and I trusted them completely. As a result, I plan to use your company to finish re-wiring my whole house, I am signing up for their AC service plan, and the electrical service plan that your customer service rep told me about. I really really appreciate them bailing me out of what could have been a disastrous situation. Thanks for being one of those honest and dependable companies we so rarely hear about!!!

- Tina A.

Justin and his crew did a fantastic job and we will definitely be calling you for our future electrical needs. Thank you again for a job well done.

- Michael S.

Mike and Justin are professionals! From the sales, to the work – everything was top-notch. Treat them well, or I may try to hire them.

- Steve and Debi Maxwell

Two of your employees, Robert and Sammy came out to our ranch to replace the main electrical breakers and breaker box that was badly burned and not functional. I just wanted to inform you how professional and efficient these two men performed their job. They coordinated with Bandera Electric Coop and everything was completed in a timely manner. After three days of not having “full” power and wondering what the problem was, it was a pleasure to call you guys and have your men perform the necessary repairs in such an efficient and timely manner.

Thanks for the excellent service,

- C. Butch & N. Keller

I want to thank your company’s quick response in repairing a cattle well on our Hondera Ranch.

Your Team deserves great plaudits not only for its knowledgeable service-but for its courtesy, patient explanations, quick solving of problems, and managing to go back for a missing part so the job could be finished in one day.

We have always been pleased with your company’s service and are glad to know you still have teams living up to your longtime reputation.

Thanks!

- A Griffith

I’m Writing to express my appreciation for the outstanding job your crew did replacing the entire air conditioning system in our home recently. The entire project from the quotes for various system options, comparisons of those systems for cost and benefits, the planning to install, the actual installation, and follow up to complete the task was nothing short of superb. The installation went off as scheduled and was completed in less time that was estimated minimized the disruption to our home and thus was greatly appreciated.

Sincerely,

- D. Schmelling

Recently, the Austin Division of David Weekley Homes was ranked #1 in customer satisfaction by JD Power and Associates for the second time in four years. In addition, the score David Weekley Homes received from their Homebuyers was the highest score achieved by any builder in the 34 largest U.S. homebuilding markets surveyed.

This Award is a TEAM effort. We would like to sincerely thank and congratulate D’Spain Sales and Service on this award and for being such a large part of our success. D’Spain Sales & Service is a valued partner and you have proven time and time again that you truly have the same customer focus that we have at David Weekley Homes. We know that we could not achieve this type of success without you.

Please thank each and every employee at D’Spain Sales & Service for their hard work and let them know that we are proud of them for this accomplishment.

Sincerely,

- K. Swisher, J. Rado, D. Mire, and R. D’Amura - David Weekley Homes

I wanted to take a minute to say “thank you” for the professional job that was done by you and all the D’Spain staff that worked on the installation of my new Heat Pump system.

Besides the obvious expectations of a quality technical job, my wife and I were pleased with the courteous mannerisms, the willingness to answer questions and last but not least, the site clean-up work that was done by Mike Crozier, John Eden, and Steven Standke. Please forward my thanks to them for a job well done.

Very Sincerely,

- H. Moench

Please accept our thanks for making the installation of our new air condition units an easy transition. We appreciate not only the timely way in which the work was scheduled but also the execution of all the project. One always has concerns about the how and whys of the processes involved, but you kept us abreast of the work, and it went very smoothly

We would not hesitate to recommend you and your company’s affiliated workers. We appreciate so much that Mike and John left the job so clean during the install and also upon leaving at completion of the project.

Good communication and excellent follow thru are the hallmarks of success for businesses. Keep up the good work!

You may use this referral to any future customers and clients.

Many thanks and continued success.

Sincerely,

- W.D. Robertson

The experience I had with James Cammack from D’Spain Sales and Service is the best service I have received in my 34 years of being an adult! I will never have any company other than D’Spain work or install HVAC, Electrical, or water well products in my home. Mr. Cammack is a breath of fresh air in a time when customer service is almost non-existent. His attitude and professional demeanor is of the highest quality. In this day and age of account numbers, recordings, and “press 1 for English,” D’Spain had reinforced my belief that good companies and good people that take time to listen to the customer and keep their promises still exist in America!

- R. White